1stgame Privacy Policy

This Privacy Policy ("Policy") describes how 1stgame ("we," "us," or "our"), the operator of the online gaming platform accessible at 1stgame.bid, collects, uses, stores, and protects the personal information of users ("you," "Player," or "User") who access or use our Platform.

This Policy applies to all personal data collected through the 1stgame website, mobile-optimized platform, customer support channels, and any other services we provide. By registering an account or using the 1stgame Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1stgame takes data privacy seriously. We have appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 (RA 10173) and ensuring that your personal information is handled with the highest standards of care and security.

1stgame collects the following categories of personal information from our players:

Identity & Contact Information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number or email address
• Residential address (province, city, barangay)
• Nationality and country of residence

Verification & KYC Documents:

• Government-issued photo ID (e.g., PhilSys ID, passport, driver's license, UMID, SSS/GSIS ID)
• Proof of address (e.g., utility bill, bank statement)
• Proof of payment method ownership (e.g., GCash screenshot, bank account confirmation)
• Selfie or liveness verification photo where required

Financial Information:

• GCash or PayMaya account number (last digits only; full numbers are not stored)
• Bank account details for BDO, BPI, or Metrobank transfers (masked)
• Transaction history: deposits, withdrawals, and bet records

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and game activity logs
• Login timestamps and access history

Communications Data:

• Live chat transcripts and support ticket records
• Email correspondence with our support team
• Survey responses and feedback submissions

1stgame collects your personal data through the following means:

• Direct Registration: When you create a 1stgame account, you voluntarily provide your name, date of birth, contact details, and other registration information.
• KYC Verification: When you submit identity documents to verify your account or process a withdrawal.
• Deposits & Withdrawals: When you conduct financial transactions through GCash, PayMaya, BDO, BPI, or Metrobank.
• Platform Usage: Automatically collected as you browse and play on the 1stgame Platform, including through cookies and similar tracking technologies.
• Customer Support: When you contact our support team via live chat or email.
• Third-Party Sources: In limited cases, we may receive data from identity verification partners, fraud prevention services, or payment processors to supplement the information you provide.

1stgame uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 1stgame player account.
• Age & Identity Verification: To confirm that you are at least 21 years of age and to verify your identity in compliance with KYC requirements.
• Payment Processing: To process deposits and withdrawals through your chosen payment method (GCash, PayMaya, BDO, BPI, Metrobank).
• Platform Personalization: To tailor your gaming experience, including game recommendations and promotional offers relevant to your preferences.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access.
• Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR-compliant standards, and anti-money laundering (AML) obligations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming behavior and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the performance, security, and features of the 1stgame Platform.

Under the Philippine Data Privacy Act of 2012 (RA 10173), 1stgame processes your personal data on the following legal bases:

• Consent: Where you have given explicit consent for a specific processing purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to fulfill our obligations under the Terms & Conditions you agreed to upon registration (e.g., processing payments, managing your account).
• Legal Obligation: Where processing is required to comply with applicable Philippine laws, including AML regulations and PAGCOR-compliant reporting requirements.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and freedoms.

1stgame does not sell your personal data to third parties. We may share your data only in the following limited circumstances:

• Payment Processors: GCash, PayMaya, BDO, BPI, and Metrobank receive the minimum data necessary to process your transactions.
• Identity Verification Partners: Third-party KYC and AML service providers who assist in verifying your identity and preventing fraud.
• Technology Service Providers: Cloud hosting, data analytics, and customer support platform providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: Philippine government agencies, PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement where required by law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections.

All third-party service providers who process personal data on behalf of 1stgame are contractually bound to handle your data securely and only for the purposes specified by 1stgame.

1stgame uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our Platform.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Performance Cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language settings and game history.
• Analytics Cookies: Help us understand traffic patterns and player behavior on the Platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 1stgame Platform. By continuing to use the Platform, you consent to our use of cookies as described in this Policy.

1stgame retains your personal data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable Philippine law. Specifically:

• Active Accounts: Personal data is retained for the duration of your account's active status.
• Closed Accounts: Following account closure, we retain your data for a minimum of five (5) years to comply with AML regulations, PAGCOR-compliant record-keeping requirements, and to resolve any outstanding disputes.
• Transaction Records: Financial transaction records are retained for at least five (5) years from the date of the transaction.
• Support Communications: Customer support records are retained for three (3) years.

After the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

1stgame implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 1stgame Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal and financial data is encrypted at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls ensure that only authorized 1stgame personnel can access personal data, and only to the extent necessary for their job functions.
• Two-Factor Authentication (2FA): Available for all player accounts to add an additional layer of security.
• Regular Security Audits: Our systems undergo regular penetration testing and security audits by independent cybersecurity professionals.
• Fraud Monitoring: Real-time transaction monitoring systems detect and flag suspicious activity to protect your account.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that affects your rights and freedoms, 1stgame will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by RA 10173.

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 1stgame:

• Right to Be Informed: The right to know what personal data we collect, how we use it, and with whom we share it — as described in this Policy.
• Right to Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent — subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data, including for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at support@1stgame.bid. We will respond to all verified requests within fifteen (15) business days.

The 1stgame Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately delete that data and close the associated account. If you believe a minor has registered on the 1stgame Platform, please notify us immediately at support@1stgame.bid.

The 1stgame Platform may contain references to third-party services such as payment processors (GCash, PayMaya, BDO, BPI, Metrobank). These third parties operate under their own privacy policies, and 1stgame is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you use in connection with your 1stgame account.

1stgame reserves the right to update this Privacy Policy at any time. When we make material changes, we will post the revised Policy on the Platform with an updated "Last Updated" date and, where appropriate, notify registered players via email or an in-platform notice.

Your continued use of the 1stgame Platform after any changes to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: support@1stgame.bid
• Live Chat: Available 24/7 on the 1stgame Platform
• Response Time: Within 15 business days for formal data privacy requests; under 2 minutes for live chat support

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights under RA 10173 have been violated.