Responsible Gaming at 1stgame

At 1stgame, responsible gaming is not just a legal checkbox — it is a core part of who we are as a platform built for Filipino players. We believe that online gaming should be a form of entertainment, enjoyed safely and within personal limits. Whether you're playing Color Game, Bingo, Slots, or any of our other titles, your well-being always comes first.

We understand that the Philippines has a rich culture of gaming and fiesta-style entertainment. From the streets of Manila to the festivals of Cebu and Davao, games are a part of Filipino life. But we also recognize that for some players, gaming can become more than just fun. That's why 1stgame has built a comprehensive responsible gaming framework that gives every player the tools, information, and support they need to stay in control.

Our responsible gaming program is built on four pillars:

• Prevention: Strict age verification (21+) and player education before problems arise.
• Protection: Practical tools like deposit limits, session timers, and self-exclusion options.
• Detection: Proactive monitoring of player behavior to identify signs of problem gambling early.
• Support: 24/7 access to our support team and referrals to professional counseling resources.

In the Philippines, the legal age for casino-style gambling is 21 years old. 1stgame strictly enforces this requirement across all games and services on our platform. This is not just a regulatory obligation — it is our moral responsibility to ensure that young Filipinos are protected from the potential harms of gambling.

Every new 1stgame account is subject to age verification during the KYC (Know Your Customer) process. Players are required to submit a valid government-issued ID — such as a PhilSys National ID, passport, driver's license, UMID, or SSS/GSIS ID — to confirm they are at least 21 years of age before any withdrawal can be processed.

Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be frozen pending investigation, and the matter will be reported to the appropriate authorities. We take underage gambling extremely seriously at 1stgame.

1stgame provides a suite of practical tools that put you in control of your gaming experience. These tools are available to all registered players at any time through your account settings or by contacting our support team.

Honest self-reflection is the first step toward responsible gaming. Ask yourself the following questions. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or speak with a professional counselor.

Self-exclusion is the most powerful responsible gaming tool available at 1stgame. When you self-exclude, you are making a firm commitment to take a break from gaming — and we will enforce that commitment on your behalf.

1stgame offers the following self-exclusion options:

• Temporary Self-Exclusion (30 days): Your account is locked for 30 days. You cannot log in, deposit, or place bets during this period.
• Medium-Term Self-Exclusion (6 months): A six-month break, recommended for players who feel they need more time to reassess their gaming habits.
• Long-Term Self-Exclusion (1 year): A full year away from the platform, with no option to reactivate early.
• Permanent Self-Exclusion: Your account is permanently closed. This decision is irreversible. Any remaining balance will be returned to your verified payment method (GCash, PayMaya, BDO, BPI, or Metrobank) after a mandatory review period.

To activate self-exclusion, log in to your 1stgame account, go to Account Settings > Responsible Gaming > Self-Exclusion, and select your preferred option. Alternatively, contact our 24/7 support team via live chat or email at support@1stgame.bid and our team will process your request immediately.

During any self-exclusion period, 1stgame will also suppress all marketing communications, bonus offers, and promotional emails to your registered contact details. We will not attempt to re-engage you during your exclusion period.

Setting financial limits is one of the simplest and most effective ways to keep your gaming within a healthy budget. 1stgame allows you to set limits in Philippine Peso (₱) across the following categories:

• Daily Deposit Limit: The maximum amount you can deposit in a single 24-hour period.
• Weekly Deposit Limit: The maximum amount you can deposit across a 7-day rolling period.
• Monthly Deposit Limit: The maximum amount you can deposit in a calendar month.
• Single Bet Limit: The maximum stake allowed on a single game round or bet.
• Daily Loss Limit: The maximum net loss allowed in a 24-hour period before your account is temporarily restricted from further play.

Limits can be set or reduced at any time and take effect immediately. Requests to increase a limit are subject to a mandatory 7-day waiting period to prevent impulsive decisions. This cooling-off period is a deliberate feature — not a bug — designed to protect you.

We recommend all 1stgame players — especially those new to online gaming — set a monthly deposit limit that reflects their entertainment budget. A good rule of thumb: only play with money you can afford to lose, and treat it the same way you would a night out in Makati or a day at the mall in Quezon City.

Problem gambling can develop gradually and is not always easy to recognize — especially when you're in the middle of it. Here are some common warning signs that gaming may have moved beyond entertainment:

If you or someone you know is struggling with problem gambling, please know that help is available — and reaching out is a sign of strength, not weakness. 1stgame's support team is available 24 hours a day, 7 days a week to assist you with activating responsible gaming tools, processing self-exclusion requests, or simply listening and pointing you toward professional resources.

You can reach our support team at any time:

• Live Chat: Available 24/7 directly on the 1stgame platform — response time under 2 minutes
• Email: support@1stgame.bid — responses within 2 hours for responsible gaming requests

Our support agents are trained to handle responsible gaming conversations with sensitivity and without judgment. All responsible gaming requests are treated with the highest level of confidentiality.

The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary government body responsible for regulating gaming activities in the Philippines. PAGCOR has established responsible gaming standards that all licensed operators are expected to uphold, including age verification, player protection tools, and problem gambling awareness programs.

PAGCOR's responsible gaming framework emphasizes the following principles that 1stgame fully supports:

• Gaming must be conducted in a safe, fair, and transparent environment.
• Players must be of legal age (21 years or older) to participate in casino-style gaming.
• Operators must provide tools and resources to help players manage their gaming behavior.
• Problem gambling must be treated as a public health concern, not a moral failing.
• Players have the right to self-exclude and must be supported in doing so.

1stgame is committed to operating in alignment with PAGCOR's responsible gaming standards. We regularly review and update our responsible gaming policies to ensure they meet or exceed regulatory expectations and, most importantly, genuinely protect our Filipino players.

If you wish to learn more about responsible gaming standards in the Philippines or file a complaint about gaming-related harm, you may contact PAGCOR directly through their official government channels.

1stgame takes the protection of minors extremely seriously. Our platform is strictly for players aged 21 and above. If you share a device with younger family members — a common situation in many Filipino households — we strongly recommend taking the following precautions:

• Never share your 1stgame login credentials with anyone, including family members under 21.
• Enable device-level parental controls on shared computers, tablets, or smartphones to restrict access to gaming websites.
• Log out of your 1stgame account after every session, especially on shared devices.
• Use a strong, unique password for your 1stgame account that younger household members cannot guess.
• Enable two-factor authentication (2FA) on your account for an additional layer of security.

If you suspect that a minor has accessed or registered on the 1stgame platform, please report it immediately to our support team at support@1stgame.bid. We will investigate and take immediate action, including account suspension and fund freezing, as required.

Remember: protecting young Filipinos from the potential harms of gambling is a shared responsibility — between 1stgame, parents, guardians, and the wider community.